SERVICE
PETROVALVES AFTER SALES AND SERVICE DEPARTMENT
Over its 50 year history, PetrolValves has evolved its production capabilities extensively into numerous specialty categories within the Oil and Gas sector. As our custom engineered Valves and Actuators incorporate the most exotic materials and advanced design features, it was critical for PetrolValves to concurrently develop its After Sales and Service capability to respond to operators immediate Service and Spare Parts demands.
With the uniqueness of our products, it is imperative that PetrolValves is present and involved for successful intervention. The criticality of responsiveness becomes especially imperative to ensure operations are not compromised or shut down.
Therefore, the PetrolValves After Sales and Service Department mission focus is:
1. Provide immediate Service responsiveness for Valve/Actuator intervention
2. Assist clients with facilitating a Spare Parts program that will minimize potential for operational interruption
3. To provide client training
a. Onsite
b. For Start Up and Commissioning
c. Spare Parts Onsite Storage Procedures
In order to facilitate our mission, PetrolValves has methodically developed a worldwide network of both PetrolValves owned and operated facilities, as well as a network of PetrolValves Alliance Facilities. PV Alliance Facilities are subject to the PetrolValves audit process, and are required to have their employees trained by PetrolValves in accordance to PV procedures, including QA/QC and HSE procedures. With this combination, PetrolValves is able to perform standard and emergency interventions wherever our Valves are deployed, regardless of existing conditions.
In order to maintain streamline efficiency, PetrolValves has organized the After Sales and Service Department as a completely separate autonomous division within PetrolValves, which is ISO certified, and includes its own dedicated departments: Job Coordination, Administration, and Commercial.
Our After Sales and Service activities are not an “afterthought”, but an equal priority effort in concert with the Valve and Actuator production.
We can produce the most sophisticated Valves in the world, but if we cannot respond effectively and within the timeframe the client requires, we can compromise our reputation.